Delight Guests, Before & After
Property guides, local recommendations, feedback capture, and review collection. Make every guest feel looked after.
Guest Journey
Sarah Mitchell - Room 204
Pre-Arrival
Welcome email sent
Check-In
Mid-Stay
Post-Stay
Property Guide
Everything guests need to know—WiFi, parking, check-in times, amenities—all in one beautiful, branded page. Reduce front desk questions.
- Organised by category (Practical, Policies, Amenities)
- Collapsible accordion sections
- Quick info cards for essentials
- Fully branded to match your hotel
- Mobile-optimised for easy access
Property Guide
The Grand Hotel
Check-in
3:00 PM
Check-out
11:00 AM
WiFi
GrandGuest
Parking
£15/day
The Ivy Cafe
Bodean's BBQ
Local Recommendations
Curated local spots—restaurants, cafes, activities, attractions. Guests feel like insiders, not tourists.
- Organised by category with filters
- Ratings, distance, and tags
- Direct links to Maps & websites
- Staff picks and recommendations
- Seasonal and special event updates
In-Stay Feedback Capture
Catch unhappy guests before they leave a negative review. QR codes and mid-stay emails let guests share feedback privately.
- Simple 3-tap sentiment selection
- Room number for quick response
- Alerts staff to negative feedback
- Resolve issues before checkout
- Track feedback trends over time
How's your stay going?
Room 204
Share Your Experience
Great!
Post-Stay Review Collection
Capture reviews you own. No third-party dependencies. Build a library of authentic guest feedback.
- Star ratings with sentiment labels
- Optional title and detailed comment
- Reviews owned by the hotel
- Display on your microsite
- Export for marketing use
Every Guest, Looked After
From arrival to checkout and beyond. Create memorable experiences.
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